Delivery & Return

Local Delivery (Within Malaysia)

Q1: What is the cost for shipping within Malaysia?

We provide FREE shipping on all orders within Malaysia. Delivery by Pos Laju is only applicable to Sabah & Sarawak and Ninja Van is applicable for all other states.

Q2: How long does it take for my parcel to reach me?

Order that makes by today, will proceed starting next day. Order at Friday & Public Holiday, order will process at the next working day. If customers do not receive their order within 5 working days, please contact our customer service department to track your order.

Return

Q1: What is your return policy?

You can change size (if stock available) but can't request for refund unless you are receive defect item

You can only change a others collections if your prefered size not available

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order

You may post the return items to:

ZOFFYA
No 38-2 Jalan SP 5/5
BSP Village
Bandar Saujana Putra
42610 Jenjarom
Selangor
Malaysia
+60 14-309 0363

Sale items, headscarves and accessories cannot be returned. 

 Q2: What should I do when I received a defect item/wrong item/missing item?

For all orders with missing, defect or wrong item, email us at support@zoffya.com with you order number. We will advise accordingly.