Refund policy

Due Aidilfitri seasons, we receive a lot of order and. Kindly place a correct size, color because all order have been made, cannot change and return back unless you are receive defect item

Refund only can be made if your product not available or receive defect item only

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zoffya.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@zoffya.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You may post the return items to: 

ZOFFYA
No 38-2 Jalan SP 5/5
BSP Village
Bandar Saujana Putra
42610 Jenjarom
Selangor
Malaysia
+60 14-309 0363

Sale items, headscarves and accessories cannot be returned.