Help Center

Local Delivery

What is cost for Shipping within Malaysia?

We Provide FREE SHIPPING (Spend RM100 & Above) on all orders within Malaysia delivery by Ninjavan

How Long does it take for parcel reach me?

Order made by today will proceed starting next working days. Order by Friday, saturday, Sunday & Public Holiday, order will process at the next working day. If Customer do not receive within  5 Working days, please contact our customer Service deparment at support@zoffya.com to track your order

Payment

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & Online banking via (Ipay88 & Eghl)
  
• Transaction Fee (Ipay88 & Eghl) is absorbed by Zoffya
• We also accept Instalment Payment up to 3X (Minimum Order RM100 & Above for SPLIT & Min Spend RM15 for atome) via Atome & Split

Zoffya (Glukauf Sdn Bhd : 1195039-P)

No: 38-1, Jalan SP 5/5,
BSP VILLAGE Bandar Saujana Putra,
42610 Jenjarom Selangor
03-51031833

Inquiry : http://wa.me/601116332363

After Sales : support@zoffya.com

Return & Refund

Q1: What is your return policy?

Due Aidilfitri seasons, we receive a lot of order and. Kindly place a correct size, color because all order have been made, cannot change and return back unless you are receive defect item

Refund only can be made if your product not available or receive defect item only

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order

You may post the return items to: 

ZOFFYA
No 38-2 Jalan SP 5/5
BSP Village
Bandar Saujana Putra
42610 Jenjarom
Selangor
Malaysia
01116332363

Sale items, headscarves and accessories cannot be returned. 

Q2: What should I do when I received a defect item/wrong item/missing item?

^{For all orders with missing, defect or wrong item, email us at support@zoffya.com with you order number.  We will advise accordingly.}

Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step!

FAQ's

• Where customers can track their orders?
  - Ninjavan (Semenanjung, Sabah & Sarawak) : https://www.ninjavan.co/en-my/tracking
  

• Is it possible to change the order and how it can be done?
  - YES can change, kindly email at support@zoffya.com">support@zoffya.com or WhatsApp http://wa.me/601116332363 for assist

• How to take care about this item?
  -  Buyers are advised to hand wash all items purchased using mild detergent and cool water (unless otherwise stated on the product care page)
  
  - NO TUMBLE DRY means do not dry in a dryer but rather hang it out to dry to avoid your cloth lose its elasticity
  
  - Buyers are advised to iron all items at low to medium heat. Items that are made of chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth between iron and item of clothing
  
  - To remain the ironless material without any wrinkles, buyers need to hang it right after wash, and no need to fold after dry
  
  - NO TUMBLE DRY means do not dry in a dryer to avoid your cloth lose its elasticity

• If customer received only part of the whole order, what should be done?
  - Kindly Email support@zoffya.com">support@zoffya.com or WhatsApp http://wa.me/601116332363

• Can a loyal customer get a discount?
  - YES, kindly sign in to Rewards and you can collect point from there.
   
• When is the next promotion?
  - We will inform to our customers via SMS, EMAIL & our social Media

• Privacy policy
  - Kindly refer https://www.zoffya.com/policies/privacy-policy

• How can an order be cancelled?
  - Due payment not successful

• If an order is shipped, separately will there be double shipping charge?
  -  NO, because we offer you FREE SHIPPING For Spend RM100 & Above (Malaysia Only)
  

Local Delivery (Within Malaysia)

Q1: What is the cost for shipping within Malaysia?

We provide FREE shipping (Spend RM100 & Above) on all orders within Malaysia Deliver by Ninjavan

Q2: How long does it take for my parcel to reach me?

Order that makes by today, will proceed starting next day. Order at Friday & Public Holiday, order will process at the next working day. If customers do not receive their order within 5 working days, please contact our customer service department at support@zoffya.com to track your order.

Return

Q1: What is your return policy?

If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us.

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order

You may post the return items to:

ZOFFYA
No 38-2 Jalan SP 5/5
BSP Village
Bandar Saujana Putra
42610 Jenjarom
Selangor
Malaysia
601116332363

Sale items, headscarves and accessories cannot be returned. 

 Q2: What should I do when I received a defect item/wrong item/missing item?

For all orders with missing, defect or wrong item, email us at support@zoffya.com">support@zoffya.com or WhatsApp http://wa.me/601116332363 with you order number. We will advise accordingly.