Tutorial How To Purchase (Video)
1) Mobile : https://youtu.be/PWtGYEPUB_A
2) Destop : https://youtu.be/wIH4nk6QYPQ
Orders and refunds
Q : I already received the order confirmation from Zoffya. Is my order
being processed?
A : Please make payment! You can check your email or SMS to find the link that Split has sent you. After completing payment, Split will send you a confirmation email.
Q: When do I receive the order? Do I have to finish paying before I get my product?
A: No, you don’t! Once your first instalment has been successfully paid, Zoffya will process and ship your order.
Q: What happens when I pay late?
A: Split does not charge any late fees. Please ensure that you are able to pay your instalments on time, and if you foresee difficulties in payment, please reach out to Split’s customer service team at support@paywithsplit.co
Q: If I pay using Split, can I refund my product?
A: Absolutely, simply contact Zoffya by email and request a refund. Once we approve your refund, Split will return any instalments that have already been paid.
About Instalments
Q: How many Split instalment plans can I have at a time?
A: You can only have 1 ongoing instalment plan with Split.
Q: How many products can I have in ONE instalment plan? Is there a maximum amount for instalments?
A: No limit on product or max amount in instalments, however Split urges everyone to shop responsibly.
Q: Can I pay off my instalments early?
A: Of course! You can do so at dashboard.paywithsplit.co and click first-time login.
Q: When will my card be automatically charged?
A: Exactly one month from the first day of purchase. For example, you paid your first instalment on 1 March. Your next instalments will be 1 April and 1 May. You can also check your confirmation email from Split.
Q: Can I have 4 or 6 month instalment plans?
A: Unfortunately no, Split only offers up to 3 monthly instalments.
General
Q: What is Split?
A: Split is an instalment payment service that allows stores to offer their customers the choice of paying in up to 3 equal monthly payments online, in-store or over any chat app. Your remaining instalments will be auto-deducted in the following months (don’t worry, we believe in 100% transparency and we’ll notify before any deduction)
Q: Why did Split reject my card?
A: Possible reasons include insufficient amount in the card or your bank may be blocking e-commerce transactions. Additionally please ensure you aren’t using a prepaid card, Split accepts debit and credit cards.
Q: Who can use Split?
A: Residents of Malaysia and Singapore above the age of 18. Owns a credit or debit card.
Q: Does Split charge fees?
A: Split is always free for people to use - no interest, late fees, processing fees or any hidden fees.
How do Split instalments work?
STEP 1
With your selected items at
checkout, simply choose the “Split” payment method.
STEP 2
Make payment by selecting the
button. Without making payment, your order will not be
shipped out
STEP 3
Enter your details and pay your
first instalment with any payment card.
STEP 4
Purchase complete! For your
reference, we’ll email you a summary of your remaining
instalments and their due
dates.
