We Provide FREE SHIPPING on all orders within Malaysia. Delivery by Poslaju is only applicable to Sabah & Sarawak and Ninjavan is applicable for all others state
How Long does it take for parcel reach me?
Order made by today will proceed starting next working days. Order by Friday, saturday, Sunday & Public Holiday, order will process at the next working day. If Customer do not receive within 5 Working days, please contact our customer Service deparment at email@example.com to track your order
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.
Our support team is always happy to guide you at any step!
Is it possible to change the order and how it can be done? - YES can change, kindly email at firstname.lastname@example.org for assist
How to take care about this item? - Buyers are advised to hand wash all items purchased using mild detergent and cool water (unless otherwise stated on the product care page)
- NO TUMBLE DRY means do not dry in a dryer but rather hang it out to dry to avoid your cloth lose its elasticity
- Buyers are advised to iron all items at low to medium heat. Items that are made of chiffon, silk or satin material to be steam ironed or ironed with a piece of cloth between iron and item of clothing
- To remain the ironless material without any wrinkles, buyers need to hang it right after wash, and no need to fold after dry
- NO TUMBLE DRY means do not dry in a dryer to avoid your cloth lose its elasticity
If customer received only part of the whole order, what should be done? - Kindly Email email@example.com
Can a loyal customer get a discount? - YES, kindly sign in to Rewards and you can collect point from there.
When is the next promotion? - We will inform to our customers via SMS, EMAIL & our social Media
Q1: What is the cost for shipping within Malaysia?
We provide FREE shipping on all orders within Malaysia. Delivery by Pos Laju is only applicable to Sabah & Sarawak and Ninja Van is applicable for all other states.
Q2: How long does it take for my parcel to reach me?
Order that makes by today, will proceed starting next day. Order at Friday & Public Holiday, order will process at the next working day. If customers do not receive their order within 5 working days, please contact our customer service department at firstname.lastname@example.org to track your order.
Q1: What is your return policy?
If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us.
All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order
You may post the return items to:
ZOFFYA No 38-2 Jalan SP 5/5 BSP Village Bandar Saujana Putra 42610 Jenjarom Selangor Malaysia +60 14-309 0363
Sale items, headscarves and accessories cannot be returned.
Q2: What should I do when I received a defect item/wrong item/missing item?
For all orders with missing, defect or wrong item, email us at email@example.com with you order number. We will advise accordingly.
Q : I already received the order confirmation from Zoffya. Is my order being processed?
A : Please make payment! You can check your email or SMS to find the link that Split has sent you. After completing payment, Split will send you a confirmation email.
Q: When do I receive the order?Do I have to finish paying before I get my product?
A: No, you don’t! Once your first instalment has been successfully paid, Zoffya will process and ship your order.
Q: What happens when I pay late?
A: Split does not charge any late fees. Please ensure that you are able to pay your instalments on time, and if you foresee difficulties in payment, please reach out to Split’s customer service team at firstname.lastname@example.org
Q: If I pay using Split, can I refund my product?
A: Absolutely, simply contact Zoffya by email and request a refund. Once we approve your refund, Split will return any instalments that have already been paid.
Q: How many Split instalment plans can I have at a time?
A: You can only have 1 ongoing instalment plan with Split.
Q: How many products can I have in ONE instalment plan? Is there a maximum amount for instalments?
A: No limit on product or max amount in instalments, however Split urges everyone to shop responsibly.
Q: Can I pay off my instalments early?
A: Of course! You can do so at dashboard.paywithsplit.co and click first-time login.
Q: When will my card be automatically charged?
A: Exactly one month from the first day of purchase. For example, you paid your first instalment on 1 March. Your next instalments will be 1 April and 1 May. You can also check your confirmation email from Split.
Q: Can I have 4 or 6 month instalment plans?
A: Unfortunately no, Split only offers up to 3 monthly instalments.
Q: What is Split?
A: Split is an instalment payment service that allows stores to offer their customers the choice of paying in up to 3 equal monthly payments online, in-store or over any chat app. Your remaining instalments will be auto-deducted in the following months (don’t worry, we believe in 100% transparency and we’ll notify before any deduction)
Q: Why did Split reject my card?
A: Possible reasons include insufficient amount in the card or your bank may be blocking e-commerce transactions. Additionally please ensure you aren’t using a prepaid card, Split accepts debit and credit cards.
Q: Who can use Split?
A: Residents of Malaysia and Singapore above the age of 18. Owns a credit or debit card.
Q: Does Split charge fees?
A: Split is always free for people to use - no interest, late fees, processing fees or any hidden fees.
How do Split instalments work?
With your selected items at
checkout, simply choose the “Split” payment method.
Make payment by selecting the
button. Without making payment, your order will not be
Enter your details and pay your
first instalment with any payment card.
Purchase complete! For your
reference, we’ll email you a summary of your remaining
instalments and their due
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