RETURN
Q1: What is your return policy?
If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us.
All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order along with the RETURN FORM (printed behind invoice posted).
You may post the return items to:
ZOFFYA
No 38-2 Jalan SP 5/5
BSP Village
Bandar Saujana Putra
42610 Jenjarom
Selangor
Malaysia
+60 14-309 0363
Sale items, headscarves and accessories cannot be returned. Please note that all store credits valid for one (1) year only.
Q2: I have lost my return form. Can I still return the item?
YES! From your Order History page, you are able to download the Return Form and print it. Click My Account (top right hand corner), you will see Order History, click it. Here, you will see your order list. Choose the order number of the item you wish to return. Then click "Download Return Form". Kindly re-print and fill the Return Form accordingly.
Q3: What should I do when I received a defect item/wrong item/missing item?
For all orders with missing, defect or wrong item, email us at support@zoffya.com.my with you order number. You may call us at +60 14-309 0363. We will advise accordingly.
LOCAL DELIVERY (WITHIN MALAYSIA)
Q1: What is the cost for shipping within Malaysia?
We provide FREE Ninja Van shipping on all orders within Malaysia, and Sabah & Sarawak will use Poslaju. Tracking numbers are emailed once posted.
Q2: How long does it take for my parcel to reach me?
Order that makes by today, will proceed starting next day. Order at Friday & Public Holiday order will process at the next working day, excluding the first Saturday of every month and local public holidays (Malaysia). If customers do not receive their order within 3 working days, please contact our customer service department to track your order.
